Lincoln's top reviewed, family-run double glazing company

Lincoln's top reviewed, family-run double glazing company

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So nice to have some old school style customer service from start to finish. From getting a quote to lots of emails back and forth the service was 10/10.
Regular updates and options given making the whole experience so easy and professional.

Come installation day, emails few days before highlighting the order of the day. Matt arrived on time and is such a lovely and hard working individual. Regular check ins from Matt throughout the day to make sure I was happy.

Once All complete, all cleaned down, rubbish taken away and porch brushed down followed by an explanation about the locks, key box the cleaning of the door. Even down to a little pot of touch up paint should I incur any scratches over time.

Finished job so good it makes the windows look tired so already booked in for a quote to replace 😂.

I would highly recommend DS Windows and Doors, they are a small local business, very competitive on price but customer service is first class.
Thank you all.
Amy J
Excellent communication, all visits were on time. Instalation day the team was on time and worked very efficiently despite a bitterly cold day, all was completed (4 windows in one day) and the finish/quality of Instalation was excellent.
All cleaned up and explained the functioning of the windows (locks/ventilation etc)
Entirely satisfied would definitely recommend DS Windows.
Alan
A good experience with this company. I had a new window put into my kitchen wall for more light. The price seemed very fair. The guys that came we very nice and, professional. Left everywhere nice and tidy and did a good job. Very happy and would definitely use again.
Arrived on time, friendly and efficient. Excellent job done in replacing two windows. Neat and very tidy job done. No mess, excellent job. Highly recommended
An excellent experience from the outset, no hard sell, Darren listened to what we wanted and gave excellent informed advice….we trusted him. Nothing was too much trouble with advice and support through the design process and the price was and is the best value when compared with other local and national companies, the latter being over 100 percent dearer and inferior products. The fitters (Matt and Rob) arrived on time every day and over the three days proved to be efficient, helpful, tidy and problem solvers….they worked really hard and took pride in their work. DS windows charge 50 percent on contract and the remainder once the work was completed and we confirmed it was to an agreed standard ( this is not the approach for many companies). So no hard sell, quality windows that met our needs, expertly fitted, no mess and really competitive pricing…..thankyou

Further windows fitted in Feb 2025. Good price and excellent work by Matt and Rob who really take pride in their work and go out of their way to ensure everything is done to a high standard…..keep feeding them tea is the trick
Response from the owner:Hi Paul, many thanks for taking the time to leave us a review. We're delighted you were happy with everything.
We are really happy with our new side door and bifolds. Thanks DS Windows & Doors. A highly Professional, Quality service. Could not fault work ethic or the standard of product.
Response from the owner:Hi Michael, so pleased to hear about your positive experience with us – thank you once again for choosing DS.
Very Impressive from initial enquiry through to installation and after sales contact.

After having a very bad experience with replacement windows I was to say the least dubious about having more home improvements. I need not have worried.

From my initial enquiry, it was great not to be given “hard sell” tactics. All emails were answered swiftly and when visiting the showroom Donna was very helpful.

Installation went according to plan, Rob was friendly, punctual. very tidy worker and did a great job.

Donna telephoned to check I was happy with the end result and the paperwork for the guarantee was emailed across promptly.

Will definitely be using this company again.
Excellent communication, all visits were on time. Instalation day the team was on time and worked very efficiently despite a bitterly cold day, all was completed (4 windows in one day) and the finish/quality of Instalation was excellent.
All cleaned up and explained the functioning of the windows (locks/ventilation etc)
Entirely satisfied would definitely recommend DS Windows.
Alan
Everyone was very helpful and lovely. The whole process was very easy and straight forward.
Wow, where do I begin with this company from my first enquiry to my final fitting yesterday? It has been AMAZING the quote given to me was fair and honest also had no pushy sales technique which made me really want to use this company from the get go! Darren came to survey my home at the time agreed really nice friendly guy. I even had some questions about a window upstairs Unrelated to my enquiry and he happily had a look for me and gave me some advice. I was kept up to date whilst my order was processed. Yesterday I had the pleasure of meeting Matt who fitted my French doors for me with care and professionalism He was super friendly and down to earth. Matt took time ensuring that everything was just right keeping me updated along the way. He cleaned up and also advised me on care going forward. I’m so happy with the end result I’ve actually already told a friend about this company. All I can say is I wish I had a found DS Window And Doors for my previous work don’t hesitate in using this company The quality of the door is top notch no damage to my wall at all when removing the old ones these guys really do care about what they do and their customers. The people I dealt with in person and via telephone/emails were amazing and so lovely that goes such a long way thank you all so much for everything! I wish you all the best going forward with your business ⭐️⭐️⭐️⭐️ ⭐️ +
Friendly, professional business from first visit to their showroom to last phone conversation checking all was well. Prompt with giving a quote. No messing about with the pricing, the work was carried out well. Happy to accommodate the date i wanted the work done. Immaculately tidy. And now I have a lovely new front door. :-)
Highly recommended.
Outstanding service from start to finish. Nothing was too much trouble for Darren and Judith. Our queries were answered promptly. Mat and Rob were very polite and courteous and left everything clean and tidy upon completion. A very professional company who we will definitely use again. We highly recommend DS Windows & Doors.
Response from the owner:Hi Helen, so pleased to hear about your positive experience with us – thank you once again for choosing DS.