Lincoln's top reviewed, family-run double glazing company

Lincoln's top reviewed, family-run double glazing company

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We had a porch door fitted & are very pleased with it. All the people are friendly & helpful. We would highly recommend DS Windows & Doors.
Response from the owner:Thank you for your lovely review! We’re really pleased you’re happy with your new porch door and the service you received. It’s great to hear the team were friendly and helpful throughout. We really appreciate your recommendation – thank you for choosing DS Windows & Doors!
Prompt to quote, prompt to visit to confirm quote, prompt to deliver and install a composite door. Cannot fault the service , friendly, efficient, tidy, considerate.
Response from the owner:Thank you for your great review! We’re really pleased to hear everything was smooth from quote through to installation. It’s great to know you were happy with the service, communication, and the team’s friendliness and care on the job. We really appreciate your kind words – thank you for choosing us!
DS Windows and Doors exceeded all expectations. I spent quite a while searching for a company I felt I could trust. Their other reviews were really good so I decided to give them a call. I spoke to a lovely lady called Donna, she answered all my questions and was so bubbly and set my mind at ease to give them a try. Darren came to give a quote. He was very helpful and had lots of good suggestions for windows we may not of thought of. We found the cost resonable and went ahead with the order.
I was apprehensive, expecting there to be quite a bit of mess, but need not of worried. Two lovely guys Matt and Rob came to do the installation and they were brilliant. Their work was so neat and tidy, no mess apart from a bit of dust. Could not of asked for nicer people, or a better job. Really thrilled with everything. I totally recommend this company.
Response from the owner:Thank you so much for your lovely review! We’re really pleased you chose us and that Donna, Darren, Matt and Rob all looked after you so well. It’s great to hear you were happy with the advice, the installation, and how tidy everything was left. We really appreciate your recommendation – thanks again for trusting DS Windows & Doors!
Arrived on time, friendly and efficient. Excellent job done in replacing two windows. Neat and very tidy job done. No mess, excellent job. Highly recommended
Extremely happy with the professional fitting of my front and back doors, from the start of this journey to the end this company was outstanding. Matt and Rob who fitted the doors were fantastic guys. I would recommend them to family and friends. Thanks for doing an excellent job one very happy customer!
Response from the owner:Thank you so much for your lovely review! We’re thrilled to hear you’re so happy with your new front and back doors and the service you received throughout. Matt and Rob will be really pleased to hear your kind words – we’ll be sure to pass them on! It’s great to know you’d recommend us to your family and friends, that truly means a lot. Thanks again for choosing us – enjoy your new doors!
So nice to have some old school style customer service from start to finish. From getting a quote to lots of emails back and forth the service was 10/10.
Regular updates and options given making the whole experience so easy and professional.

Come installation day, emails few days before highlighting the order of the day. Matt arrived on time and is such a lovely and hard working individual. Regular check ins from Matt throughout the day to make sure I was happy.

Once All complete, all cleaned down, rubbish taken away and porch brushed down followed by an explanation about the locks, key box the cleaning of the door. Even down to a little pot of touch up paint should I incur any scratches over time.

Finished job so good it makes the windows look tired so already booked in for a quote to replace 😂.

I would highly recommend DS Windows and Doors, they are a small local business, very competitive on price but customer service is first class.
Thank you all.
Amy J
Response from the owner:Thank you so much Amy for such a fantastic review! We’re really pleased you had such a smooth experience from quote through to installation. It’s great to hear the regular updates, communication, and Matt’s workmanship all made the process easy and stress-free. We’ll be sure to pass your kind words on to him and the rest of the team. We really appreciate your recommendation 😊
Phenomenal service throughout. Jim was very informative about our options and was very helpful. Rob came and put our new front door in and did an excellent job. He was friendly and polite. We are extremely happy and would highly recommend. Will definitely use again in the future!
Fantastic Service from Start to Finish! We received emailed confirmations and updates throughout. The quote was set out very professionally as was all the paperwork. All the team were friendly and professional. The installer Rob was great. He turned up exactly on time both days, he was friendly, respectful, professional and he kept everything clean and tidy. Great Job by all of you. We will be having them back to do more work in a few months :)
Response from the owner:Thank you so much for your fantastic review! We’re really pleased to hear everything ran so smoothly from start to finish. It’s great to know you were happy with the communication, paperwork, and installation, and that Rob looked after you so well on the day. We really appreciate your kind words and look forward to helping you again in the future!
From start to finish this was a great company to work with. We got a quote for a new composite door very quickly and the ordering process was easy. Our door was fitted today and it’s just what we wanted. All staff have been really friendly and helpful. Highly recommend.
Response from the owner:Thank you for your great review! We’re really pleased to hear everything went smoothly from quote through to installation. We really appreciate your recommendation – thank you for choosing us!
Contacted them via phone to request a quote. Was told by the lady who answered that I would get a rough estimate in a few days. Nothing was sent, so left a voicemail and also sent a message through their website contact form, yet nobody bothered to get back to me and was ultimately ignored.