Lincoln's top reviewed, family-run double glazing company

Lincoln's top reviewed, family-run double glazing company

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I am very happy with the overall service DS Windows and Doors provided. Donna was very quick with her responses to my questions and sending over a quote for our new windows. The fitters were very efficient and tidy and did a fantastic job. Highly recommend and would use again.
Excellent fitters and really polite nd considerate too
Response from the owner:Thank you for your kind review! We’re really pleased to hear you were happy with the fitters and found them polite and considerate. We’ll be sure to pass your feedback on to the team – it’s always great to hear they’ve made a positive impression. Thanks again for choosing us!
So nice to have some old school style customer service from start to finish. From getting a quote to lots of emails back and forth the service was 10/10.
Regular updates and options given making the whole experience so easy and professional.

Come installation day, emails few days before highlighting the order of the day. Matt arrived on time and is such a lovely and hard working individual. Regular check ins from Matt throughout the day to make sure I was happy.

Once All complete, all cleaned down, rubbish taken away and porch brushed down followed by an explanation about the locks, key box the cleaning of the door. Even down to a little pot of touch up paint should I incur any scratches over time.

Finished job so good it makes the windows look tired so already booked in for a quote to replace 😂.

I would highly recommend DS Windows and Doors, they are a small local business, very competitive on price but customer service is first class.
Thank you all.
Amy J
Response from the owner:Thank you so much Amy for such a fantastic review! We’re really pleased you had such a smooth experience from quote through to installation. It’s great to hear the regular updates, communication, and Matt’s workmanship all made the process easy and stress-free. We’ll be sure to pass your kind words on to him and the rest of the team. We really appreciate your recommendation 😊
They did a great job. The door looks great and the whole team were communicative and professonal through the whole process.
Response from the owner:Thank you for your great review! We’re really pleased you’re happy with your new door and the service throughout. It’s great to hear the team kept you well informed and delivered a professional job from start to finish. We really appreciate your kind words – thank you for choosing us!
Excellent fitters and really polite nd considerate too
Response from the owner:Thank you for your kind review! We’re really pleased to hear you were happy with the fitters and found them polite and considerate. We’ll be sure to pass your feedback on to the team – it’s always great to hear they’ve made a positive impression. Thanks again for choosing us!
Very impressed. Good quality product. Friendly staff and well fitted door and door frame.
From start to finish this was a great company to work with. We got a quote for a new composite door very quickly and the ordering process was easy. Our door was fitted today and it’s just what we wanted. All staff have been really friendly and helpful. Highly recommend.
Response from the owner:Thank you for your great review! We’re really pleased to hear everything went smoothly from quote through to installation. We really appreciate your recommendation – thank you for choosing us!
Fantastic Service from Start to Finish! We received emailed confirmations and updates throughout. The quote was set out very professionally as was all the paperwork. All the team were friendly and professional. The installer Rob was great. He turned up exactly on time both days, he was friendly, respectful, professional and he kept everything clean and tidy. Great Job by all of you. We will be having them back to do more work in a few months :)
Response from the owner:Thank you so much for your fantastic review! We’re really pleased to hear everything ran so smoothly from start to finish. It’s great to know you were happy with the communication, paperwork, and installation, and that Rob looked after you so well on the day. We really appreciate your kind words and look forward to helping you again in the future!
Contacted them via phone to request a quote. Was told by the lady who answered that I would get a rough estimate in a few days. Nothing was sent, so left a voicemail and also sent a message through their website contact form, yet nobody bothered to get back to me and was ultimately ignored.
Great set of doors, great price and expertly installed. Recommended.
Response from the owner:Thank you for your great review! We’re really pleased you’re happy with your new doors and the installation. It’s great to hear you were happy with the price and the service. We really appreciate your recommendation – thank you for choosing DS Windows & Doors!
Great service and installation. A couple of issues with the window suppliers, but all being sorted.
Very happy with my windows and doors. This is a lovely company to deal with. Very responsive to any queries or concerns. I would not hesitate to recommend this company.